24/7 Emergency Plumbing — The Colony, TX
The Colony's 1980s and 1990s homes near Lake Lewisville combine aging infrastructure with lakeside wind exposure during freeze events. Irrigation systems here see heavy seasonal use and are a frequent source of freeze failures when not properly winterized before winter. Licensed plumbers dispatched throughout The Colony and Denton County 24 hours a day, every day including holidays.
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Do This Right Now
Before we arrive, these steps limit the damage. Do them in order.
Shut off the main water valve
In most The Colony homes it is in the garage on the wall closest to the street. Turn clockwise until it stops. This cuts water to the entire house and halts active flooding immediately. If you cannot find it, the meter shutoff at the street works the same way.
Turn off the water heater
Gas water heater: turn the dial to pilot. Electric: flip the circuit breaker. A water heater running dry after the supply is cut can fail within minutes and create a second problem.
Document before cleanup
Take photos and video of all water damage before any cleanup begins. Your homeowner's insurance company requires documentation of the damage before authorizing a claim. Do not clean up first.
Call us
Give us your address in The Colony and describe what happened. We dispatch a licensed plumber and provide a realistic arrival estimate based on current call volume and your location.
Active flooding right now in The Colony? Shut off the main valve first — garage wall closest to the street — then call us immediately at (469) 327-0831.
Call (469) 327-0831North Texas Freeze Events
The Colony has a moderate-high freeze risk profile compared to other North Texas cities. The Colony's 1980s and 1990s homes near Lake Lewisville combine aging infrastructure with lakeside wind exposure during freeze events. Irrigation systems here see heavy seasonal use and are a frequent source of freeze failures when not properly winterized before winter.
The critical timing that most The Colony homeowners do not know: pipes typically burst not during the freeze but as temperatures rise and ice thaws. The ice expands and cracks the pipe wall during the freeze, but the leak does not start until the ice melts and water pressure is restored — sometimes 12 to 24 hours after temperatures climb above freezing.
If your The Colony home survived an extended hard freeze, check your water meter two to four hours after temperatures rise above 32 degrees before assuming the pipes are intact. A moving meter with everything off means a pipe cracked during the freeze is now leaking.
Freeze Prep Checklist for The Colony Homes
• Locate your main water shutoff before temperatures drop
• Insulate exposed pipes in attic spaces and exterior walls
• Disconnect and drain garden hoses before first freeze
• Shut off and blow out irrigation systems
• Cover outdoor hose bibs with insulated covers
• Open cabinet doors under sinks on exterior walls during hard freezes
• Keep the heat set no lower than 55 degrees inside during freezes
Pipe burst after a The Colony freeze? Shut off the main valve immediately and call us. We dispatch throughout The Colony during freeze events around the clock.
Call (469) 327-0831Emergency Services
Burst and Frozen Pipes
North Texas freeze events produce consistent pipe failures in The Colony's 1980s-1990s housing stock. We dispatch to all The Colony ZIP codes around the clock during freeze events. Written estimate before any repair begins.
Active Flooding
Any source — pipe failure, water heater rupture, appliance supply line, ice maker line. Shut off the main valve and call us. Every minute of active flooding increases damage costs and mold risk.
Sewage Backup
Sewage in living spaces is a health hazard requiring immediate response. Do not use any fixtures in the house. We dispatch for sewage emergencies at any hour throughout The Colony.
Water Heater Failure
Tank rupture, gas valve failure, relief valve discharge, pressure buildup. Same-day replacement available. Gas tankless water heater installations carry a two-year labor guarantee. Repairs guaranteed one year minimum.
Gas Line Emergencies
If you smell gas, leave immediately without operating any switches. Call 911 from outside. After emergency services clear the structure, we handle gas line repair, pressure testing, and reconnection throughout The Colony.
Toilet and Fixture Overflow
Overflowing toilet, supply line failure, valve failure, fixture overflow. Immediate dispatch throughout The Colony. Shut off the supply valve behind the toilet first if accessible.
Not sure if your situation qualifies as an emergency? Call us and describe what you are seeing. We will tell you honestly whether it needs immediate dispatch or can wait for a scheduled appointment.
Call (469) 327-0831Related Services in The Colony
Emergency plumbing is one part of the licensed plumbing services available to The Colony homeowners through the Nearby Home Plumbing network.
The Colony Leak Detection
After the emergency is resolved, if you suspect an underlying slab leak or supply line issue, electronic detection locates the source before any concrete is disturbed.
thecolonyleakdetection.com ›The Colony Home Plumbing
Full-service licensed plumbing for The Colony homeowners — all general plumbing repairs, water heaters, drain cleaning, fixture installation, and repiping.
thecolonyhomeplumbing.com ›Available Every Hour
Licensed plumbers dispatched throughout The Colony 24 hours a day. Written estimate before work begins. Labor guarantee starts at one year. Financing available.
Financing Available — Ask about payment options on qualifying emergency repairs and installations when you call.